Healthcare Industry
Prioritizing Positive Patient Experiences in Healthcare
Professional interactions, regulatory compliance, and appointment scheduling
When compliance, professional patient engagement, and revenue cycle management really matter, Radius Global Solutions is there to deliver. Our strategically designed patient experience workflows and BPO healthcare services focus on adhering to HIPAA compliance standards within a regulated, transformative industry.
From outsourced appointment scheduling to healthcare revenue cycle management, the value we bring to your organization is beyond business intelligence and patient satisfaction.
Customized RCM Services for the Medical Field
With experience in the industry, we know what works. From years of experience working with our healthcare clients, we refined our approach to the healthcare industry to offer services that truly meet the demands. Our inbound and outbound revenue cycle management services offer appointment scheduling, medical bill reminders, and satisfaction surveys.
Contact Center Services
For the financial industry, it is essential that customer service representatives understand the importance of securely collecting data and processing customer information. We work with financial companies to safely and securely answer inbound calls, process loan applications, and answer account questions through a variety of communication channels. Every interaction is about creating the best experience and we oversee all interactions and deliver exceptional quality assurance.
Early and Late Stage Medical Bill Delinquency Management
Through an individual client accounts receivable analysis, we extract an understanding of what needs to be done. We devise a strategy and implement a solution to ensure accounts are updated and patients understand their obligations. We apply business intelligence and offer professional, ethical, and compliant solutions within the healthcare industry – and we get positive results.
Radius Interactive Virtual Assistant
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
Radius by the Numbers
It is all in the numbers – our work, results, and impact.
We service 70% of the US healthcare companies.
Monthly receivables recovered in healthcare.
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