Collections Services for a Transportation Company

Key Results

The Problem

Needed an outsourced accounts receivable partner

Our client was seeking to complement their internal team with an outsourcing partner who could perform first-party accounts receivable management and other account servicing. The client sought assistance managing $2 million in daily receivables.

The client needed a hands-on, results-driven partner with knowledge and experience in the rail industry who could hit the ground running—with minimum ramp-up time. Their goals included:

Reducing the client’s Days Sales Outstanding (DSO) on accounts assigned for handling
Improving the customer service experience

Our Solution

Dedicated expertise in the transportation industry

Our solution included:

Recruiting dedicated staff with expertise in the rail industry
Providing on-site staff training with the client to ensure the staff understood the client’s systems and processes
Developing an in-house training program along with the client to ensure success
Establishing a clear and consistent communication plan, which included weekly calls with the client
Creating protocols for team members to communicate directly with the client to resolve disputes and answer questions

The Results

Enhanced the customer experience

Exceeded Goals Month After Month: Radius exceeded the client’s success guidelines, exceeding the goal in the first month and each month thereafter.

Faster Payments: Dramatically quicker responses and payments to the client resulting from customer service protocols established by our team. Our staff devoted time and attention to establishing relationships with each customer.

More Efficient Prompt Resolutions: Quick resolutions in rate disputes and other matters after our team established relationships with the client’s internal staff.

Better Customer Experience: Improved customer experience through a dedicated staff with knowledge and expertise in the industry. With a staff familiar with the culture and internal processes of the client, they were able to independently research and answer questions. They could also quickly provide the customer with copies of lost invoices—significantly reducing the DSO.

Contact Radius Global Solutions to gain an experienced business process outsourcing partner.

Project Timeline