Welcome to Radius Global Solutions, LLC.
Welcome to Radius Global Solutions, LLC.
Streamline productivity and improve customer loyalty with a trusted BPO company
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
Positive customer experiences with your brand will often be through one of our back office support professionals. We take this responsibility seriously by ensuring our specialists are kind and knowledgeable to create the best possible experience every single time. Positive customer interactions lead to happier customers which increases your customer retention rate.
Whether you want to outsource your technical support, account origination, problem resolution or customer retention services, our Customer Relationship Management experts can handle the challenge. We also offer peak volume management, direct response programs, and affinity partnership programs.
Our goal in developing a customer experience strategy is to build customer loyalty that leads to long-term profits. We use multiple channels to engage with customers, keep them informed, and collect valuable feedback. Our CX services are designed to improve overall customer satisfaction using a cross-channel approach to interact with customers when and where they prefer.
Sometimes customer relationships require debt collection services. Radius has an advantage over other BPO companies due to our ability to follow through in the customer relationship cycle. Our debt recovery experts get results while ensuring the integrity of your brand stays intact. Learn more about our debt collection services.
We understand the importance of maintaining a high-quality brand. That’s why our customer relationship specialists are trained to represent your brand while adhering to its highest standards. We want to build and maintain a valuable long-term relationship between your customers and your business – and we have the knowledge and tools to make it happen.
Our online financial institution client was struggling to keep up with the large number of loan applications being submitted on their website. Find out how Radius stepped in to improve the loan approval process.
Our BPO company offers customized outsourcing services across most industries. Through an omni-channel approach, we ensure customer satisfaction, provide valuable consumer insights, and offer data that can lead more informed decision-making.
Want to learn more about what we do or speak to an experienced representative? Complete this form and we will respond within 24-48 hours.
Welcome to Radius Global Solutions, LLC.
7831 Glenroy Suite 250
Edina, MN 55439
NMLS # 936423
NMLS Consumer Access Site
